WhatsApp chatbot allow customers to manage their insurance claims quickly and efficiently. It facilitates ordinary and repetitive tasks, as well as offers multiple messaging platforms for communication. It integrates with backend systems for creating claim tickets and advancing the process of managing claims.
They provide instant answers to the queries asked by the clients. With the help of the WhatsApp chatbot, you can get the long process of insurance in easy steps.
WhatsApp chatbot in insurance can educate customers on how the process works and helps to engage and interact with every visitor, thereby increasing conversions. AskEva is configured to address your customer’s insurance claims and also prompt them for upcoming payments. It can segment different queries and provides them with relevant quotes and information and also gratifies the user with instant replies.
WhatsApp chatbot are programmed to collect the contact details of users interacting with them. The workload on the sales and marketing team is considerably decreased through an insurance AskEva chatbot, and to respond to every query and focus on converting leads into sales. WhatsApp chatbot distinguish the customers based on their purchase intent from pre-sales to post-sales of the insurance.
WhatsApp chatbot can collect information about the customer’s finances, properties, vehicles, and health status to provide advice on quotas and give an overview of the available insurance solutions that fit their criteria.
AskEva provides 24/7 service about what their policy covers, countries or states of coverage, and premiums. It gives instant replies to the customers.It replies with number of queries which are nourished with AskEva.
If there is any damage assessment and evaluation is complete, the chatbot can inform the policyholder of the reimbursement amount which the insurance company transfers to the appropriate stakeholders.
The insurance company pays an amount to the insurance holder, and the WhatsApp chatbot can send the client proactive information about account updates, and payment amounts and dates.
WhatsApp chatbot can review claims, verify policy details and pass them through a fraud detection algorithm before sending payment instructions to the bank to proceed with the claim settlement
When a new customer signs a policy at a broker, that broker needs to ensure that the insurer immediately starts the policy. Insurers can inform brokers about any issues in the submitted data proactively via chatbot.